Support
Ticket triage
Read every incoming ticket, classify it on four dimensions, draft a reply from your help center, and route only what your team actually needs to touch — in under three seconds.
Created by
Parley Team
The product
Four things this workflow does that nobody on your support team should be doing manually anymore.
Drafted from your help center
Reply written from your docs and past resolutions — every claim cites the doc it came from. No hallucinated knowledge base.
Priority with its homework shown
Plan tier, blast radius, sentiment, outage signals — every P0 carries the reasons it got flagged. Reviewable. Tunable.
Intent classified, not guessed
17 categories from last 90 days of resolved tickets, with confidence scores; low-confidence tickets go to human review, never mis-tagged.
Right human, fully briefed
Under 30 seconds from ticket open, the on-call engineer gets customer tier, draft reply, linked issue, and one-click actions—no helpdesk needed
In Production
Teams that stopped losing leads to the queue
![](data:image/svg+xml,<svg display="block" role="presentation" viewBox="0 0 156 58" xmlns="http://www.w3.org/2000/svg"><g d="M 16.241 0 C 19.46 0 22.069 2.552 22.069 5.698 C 22.069 5.873 22.061 6.048 22.049 6.222 L 26.958 6.222 C 31.733 6.222 33.608 12.276 29.635 14.865 L 24.44 18.25 C 23.322 18.979 23.629 20.661 24.936 20.968 C 25.363 21.068 25.814 20.985 26.175 20.74 L 29.189 18.566 C 29.304 18.484 29.442 18.439 29.583 18.439 L 37.861 18.439 C 38.187 18.439 38.319 18.853 38.053 19.038 L 29.291 25.116 C 27.652 26.231 25.604 26.608 23.663 26.153 C 17.727 24.76 16.336 17.123 21.415 13.813 L 24.881 11.555 L 16.158 11.555 C 15.18 11.555 14.258 11.322 13.445 10.911 C 14.311 11.494 16.451 12.142 18.256 12.265 C 18.417 12.265 18.678 12.406 18.367 12.722 L 7.438 23.514 C 7.313 23.638 7.143 23.707 6.966 23.707 L 0.334 23.707 C 0.037 23.707 -0.112 23.353 0.098 23.145 L 12.856 10.568 C 11.284 9.53 10.25 7.772 10.25 5.778 C 10.25 2.587 12.896 0 16.16 0 Z M 16.359 4.445 C 15.606 4.445 14.995 4.842 14.995 5.333 C 14.996 5.738 15.411 6.078 15.979 6.186 C 16.034 6.209 16.095 6.222 16.159 6.222 L 16.564 6.222 C 16.565 6.218 16.564 6.214 16.565 6.21 C 17.22 6.145 17.723 5.778 17.723 5.333 C 17.723 4.842 17.112 4.445 16.359 4.445 Z M 59.419 21.137 L 47.342 21.137 L 47.342 18.418 L 55.481 7.954 L 56.449 8.711 L 47.46 8.711 L 47.46 5.761 L 59.419 5.761 L 59.419 8.434 L 51.675 18.714 L 50.457 18.233 L 59.419 18.233 Z M 65.761 21.137 L 62.304 21.137 L 62.304 9.633 L 65.735 9.633 Z M 65.781 7.881 L 62.231 7.881 L 62.231 5.234 L 65.781 5.234 Z M 68.823 21.137 L 68.823 10.463 C 69.117 10.309 69.502 10.153 69.976 9.995 C 70.454 9.833 70.977 9.69 71.543 9.567 C 72.114 9.444 72.687 9.343 73.262 9.264 C 73.837 9.189 74.37 9.152 74.862 9.152 C 75.907 9.152 76.798 9.286 77.536 9.554 C 78.273 9.822 78.837 10.256 79.228 10.858 C 79.623 11.455 79.821 12.269 79.821 13.301 L 79.821 21.137 L 76.383 21.137 L 76.383 13.992 C 76.383 13.698 76.342 13.428 76.258 13.182 C 76.175 12.936 76.047 12.726 75.876 12.55 C 75.709 12.375 75.479 12.236 75.185 12.135 C 74.895 12.034 74.542 11.984 74.125 11.984 C 73.773 11.984 73.42 12.028 73.064 12.116 C 72.713 12.199 72.445 12.287 72.261 12.379 L 72.261 21.137 Z M 87.335 21.48 C 86.272 21.418 85.361 21.175 84.602 20.749 C 83.838 20.319 83.245 19.684 82.824 18.846 C 82.402 18.007 82.192 16.949 82.192 15.672 C 82.192 14.385 82.354 13.314 82.679 12.458 C 82.999 11.606 83.447 10.941 84.022 10.463 C 84.602 9.988 85.298 9.65 86.11 9.448 C 86.926 9.251 87.833 9.152 88.83 9.152 C 89.796 9.152 90.641 9.275 91.365 9.521 C 92.089 9.767 92.651 10.12 93.051 10.581 C 93.446 11.042 93.644 11.611 93.644 12.287 L 93.644 21.276 C 93.644 22.088 93.514 22.806 93.255 23.429 C 92.996 24.053 92.607 24.575 92.089 24.996 C 91.576 25.422 90.955 25.741 90.226 25.951 C 89.493 26.166 88.65 26.274 87.697 26.274 C 86.67 26.274 85.792 26.202 85.063 26.057 C 84.334 25.912 83.776 25.732 83.39 25.517 L 83.39 22.494 C 83.623 22.586 83.961 22.711 84.404 22.869 C 84.852 23.023 85.353 23.148 85.906 23.245 C 86.455 23.346 87.008 23.396 87.565 23.396 C 88.285 23.396 88.841 23.297 89.231 23.1 C 89.622 22.898 89.896 22.628 90.055 22.29 C 90.204 21.952 90.278 21.568 90.278 21.137 L 90.278 19.247 L 90.95 19.728 C 90.704 20.084 90.412 20.393 90.074 20.657 C 89.736 20.916 89.341 21.118 88.889 21.263 C 88.437 21.407 87.919 21.48 87.335 21.48 Z M 88.211 18.905 C 88.61 18.905 88.979 18.861 89.317 18.773 C 89.651 18.69 89.971 18.565 90.278 18.398 L 90.278 13.044 C 90.278 12.724 90.186 12.478 90.002 12.306 C 89.817 12.14 89.589 12.026 89.317 11.964 C 89.04 11.903 88.748 11.872 88.441 11.872 C 87.734 11.872 87.177 12.026 86.768 12.333 C 86.36 12.64 86.068 13.066 85.893 13.61 C 85.717 14.155 85.629 14.774 85.629 15.467 C 85.629 16.526 85.866 17.362 86.34 17.976 C 86.819 18.596 87.442 18.905 88.211 18.905 Z M 105.313 21.137 L 96.047 21.137 L 96.047 18.418 L 102.29 11.345 L 102.639 12.056 L 96.185 12.056 L 96.185 9.475 L 105.313 9.475 L 105.313 12.148 L 99.504 19.267 L 99.386 18.398 L 105.313 18.398 Z M 112.366 21.48 C 111.659 21.48 110.994 21.416 110.37 21.289 C 109.747 21.157 109.2 20.942 108.731 20.644 C 108.265 20.345 107.901 19.937 107.637 19.419 C 107.378 18.905 107.249 18.264 107.249 17.496 C 107.249 16.771 107.398 16.141 107.697 15.606 C 107.995 15.07 108.452 14.655 109.066 14.361 C 109.681 14.067 110.458 13.92 111.398 13.92 C 111.92 13.92 112.427 13.975 112.919 14.085 C 113.411 14.19 113.852 14.335 114.243 14.519 C 114.633 14.708 114.945 14.908 115.178 15.118 L 115.316 16.778 C 115.009 16.594 114.64 16.449 114.21 16.343 C 113.779 16.238 113.318 16.185 112.827 16.185 C 112.072 16.185 111.521 16.295 111.174 16.515 C 110.831 16.738 110.66 17.087 110.66 17.562 C 110.66 17.856 110.744 18.119 110.91 18.352 C 111.082 18.58 111.308 18.756 111.589 18.879 C 111.874 19.002 112.17 19.063 112.478 19.063 C 113.264 19.063 113.812 19.01 114.124 18.905 C 114.44 18.795 114.598 18.58 114.598 18.26 L 114.598 13.966 C 114.598 13.259 114.372 12.75 113.92 12.438 C 113.468 12.122 112.827 11.964 111.997 11.964 C 111.321 11.964 110.64 12.083 109.955 12.32 C 109.271 12.561 108.713 12.849 108.283 13.182 L 108.283 10.14 C 108.682 9.894 109.301 9.664 110.14 9.448 C 110.978 9.233 111.92 9.126 112.965 9.126 C 113.334 9.126 113.74 9.156 114.183 9.218 C 114.631 9.279 115.077 9.391 115.52 9.554 C 115.968 9.716 116.378 9.951 116.752 10.258 C 117.129 10.566 117.434 10.959 117.667 11.437 C 117.895 11.911 118.009 12.502 118.009 13.209 L 117.99 18.714 C 117.99 19.377 117.766 19.913 117.318 20.321 C 116.874 20.725 116.234 21.019 115.395 21.203 C 114.556 21.388 113.547 21.48 112.366 21.48 Z M 127.347 21.48 C 127.115 21.48 126.777 21.458 126.333 21.414 C 125.885 21.366 125.424 21.263 124.95 21.105 C 124.472 20.942 124.064 20.692 123.725 20.354 L 124.417 19.267 L 124.417 25.313 L 121.052 25.313 L 121.052 11.938 C 121.052 11.433 121.199 11.003 121.493 10.647 C 121.783 10.296 122.182 10.004 122.692 9.771 C 123.196 9.543 123.783 9.372 124.45 9.257 C 125.122 9.139 125.842 9.08 126.61 9.08 C 127.778 9.08 128.803 9.277 129.685 9.672 C 130.568 10.063 131.259 10.719 131.76 11.641 C 132.26 12.563 132.51 13.823 132.51 15.421 C 132.51 16.62 132.302 17.676 131.885 18.589 C 131.472 19.502 130.884 20.213 130.12 20.723 C 129.36 21.227 128.436 21.48 127.347 21.48 Z M 126.333 18.714 C 126.948 18.714 127.455 18.609 127.854 18.398 C 128.254 18.178 128.557 17.821 128.763 17.325 C 128.97 16.824 129.073 16.15 129.073 15.303 C 129.073 14.596 128.996 13.997 128.842 13.505 C 128.689 13.013 128.423 12.634 128.045 12.366 C 127.672 12.098 127.148 11.964 126.472 11.964 C 125.734 11.964 125.207 12.036 124.891 12.181 C 124.575 12.326 124.417 12.515 124.417 12.748 L 124.417 18.233 C 124.711 18.405 125.034 18.527 125.385 18.602 C 125.741 18.677 126.057 18.714 126.333 18.714 Z" fill="transparent" height="26.34142831091765px" id="vZ6MKggZz" transform="translate(12 16.329)" width="132.5099981384277px"><path d="M 16.241 0 C 19.46 0 22.069 2.552 22.069 5.698 C 22.069 5.873 22.061 6.048 22.049 6.222 L 26.958 6.222 C 31.733 6.222 33.608 12.276 29.635 14.865 L 24.44 18.25 C 23.322 18.979 23.629 20.661 24.936 20.968 C 25.363 21.068 25.814 20.985 26.175 20.74 L 29.189 18.566 C 29.304 18.484 29.442 18.439 29.583 18.439 L 37.861 18.439 C 38.187 18.439 38.319 18.853 38.053 19.038 L 29.291 25.116 C 27.652 26.231 25.604 26.608 23.663 26.153 C 17.727 24.76 16.336 17.123 21.415 13.813 L 24.881 11.555 L 16.158 11.555 C 15.18 11.555 14.258 11.322 13.445 10.911 C 14.311 11.494 16.451 12.142 18.256 12.265 C 18.417 12.265 18.678 12.406 18.367 12.722 L 7.438 23.514 C 7.313 23.638 7.143 23.707 6.966 23.707 L 0.334 23.707 C 0.037 23.707 -0.112 23.353 0.098 23.145 L 12.856 10.568 C 11.284 9.53 10.25 7.772 10.25 5.778 C 10.25 2.587 12.896 0 16.16 0 Z M 16.359 4.445 C 15.606 4.445 14.995 4.842 14.995 5.333 C 14.996 5.738 15.411 6.078 15.979 6.186 C 16.034 6.209 16.095 6.222 16.159 6.222 L 16.564 6.222 C 16.565 6.218 16.564 6.214 16.565 6.21 C 17.22 6.145 17.723 5.778 17.723 5.333 C 17.723 4.842 17.112 4.445 16.359 4.445 Z" fill="rgb(148, 139, 129)" height="26.34142831091765px" id="NnQd29sD1" transform="translate(0 0)" width="38.195099903485px"/><path d="M 12.078 15.904 L 0 15.904 L 0 13.184 L 8.139 2.72 L 9.108 3.477 L 0.118 3.477 L 0.118 0.527 L 12.078 0.527 L 12.078 3.2 L 4.333 13.48 L 3.115 13 L 12.078 13 Z M 18.419 15.904 L 14.962 15.904 L 14.962 4.399 L 18.393 4.399 Z M 18.439 2.647 L 14.889 2.647 L 14.889 0 L 18.439 0 Z M 21.482 15.904 L 21.482 5.229 C 21.776 5.075 22.16 4.919 22.634 4.761 C 23.112 4.599 23.635 4.456 24.201 4.333 C 24.772 4.21 25.345 4.109 25.92 4.03 C 26.495 3.956 27.029 3.918 27.52 3.918 C 28.565 3.918 29.456 4.052 30.194 4.32 C 30.932 4.588 31.496 5.022 31.886 5.624 C 32.282 6.221 32.479 7.035 32.479 8.067 L 32.479 15.904 L 29.042 15.904 L 29.042 8.759 C 29.042 8.464 29 8.194 28.916 7.949 C 28.833 7.703 28.706 7.492 28.534 7.316 C 28.368 7.141 28.137 7.002 27.843 6.901 C 27.553 6.8 27.2 6.75 26.783 6.75 C 26.432 6.75 26.078 6.794 25.722 6.882 C 25.371 6.965 25.103 7.053 24.919 7.145 L 24.919 15.904 Z M 39.993 16.246 C 38.931 16.185 38.02 15.941 37.26 15.515 C 36.496 15.085 35.903 14.45 35.482 13.612 C 35.061 12.773 34.85 11.715 34.85 10.438 C 34.85 9.151 35.012 8.08 35.337 7.224 C 35.658 6.372 36.105 5.707 36.681 5.229 C 37.26 4.755 37.956 4.417 38.768 4.215 C 39.585 4.017 40.491 3.918 41.488 3.918 C 42.454 3.918 43.299 4.041 44.023 4.287 C 44.748 4.533 45.31 4.886 45.709 5.347 C 46.104 5.808 46.302 6.377 46.302 7.053 L 46.302 16.042 C 46.302 16.854 46.172 17.572 45.913 18.195 C 45.654 18.819 45.266 19.341 44.748 19.763 C 44.234 20.189 43.613 20.507 42.884 20.718 C 42.151 20.933 41.308 21.04 40.355 21.04 C 39.328 21.04 38.45 20.968 37.721 20.823 C 36.992 20.678 36.435 20.498 36.048 20.283 L 36.048 17.26 C 36.281 17.352 36.619 17.478 37.062 17.636 C 37.51 17.789 38.011 17.914 38.564 18.011 C 39.113 18.112 39.666 18.162 40.223 18.162 C 40.943 18.162 41.499 18.064 41.89 17.866 C 42.28 17.664 42.555 17.394 42.713 17.056 C 42.862 16.718 42.937 16.334 42.937 15.904 L 42.937 14.014 L 43.608 14.494 C 43.362 14.85 43.071 15.16 42.732 15.423 C 42.394 15.682 41.999 15.884 41.547 16.029 C 41.095 16.174 40.577 16.246 39.993 16.246 Z M 40.869 13.671 C 41.268 13.671 41.637 13.627 41.975 13.54 C 42.309 13.456 42.629 13.331 42.937 13.164 L 42.937 7.81 C 42.937 7.49 42.844 7.244 42.66 7.073 C 42.476 6.906 42.247 6.792 41.975 6.73 C 41.699 6.669 41.407 6.638 41.099 6.638 C 40.392 6.638 39.835 6.792 39.427 7.099 C 39.018 7.406 38.726 7.832 38.551 8.377 C 38.375 8.921 38.287 9.54 38.287 10.234 C 38.287 11.292 38.524 12.128 38.999 12.743 C 39.477 13.362 40.101 13.671 40.869 13.671 Z M 57.971 15.904 L 48.705 15.904 L 48.705 13.184 L 54.948 6.111 L 55.297 6.822 L 48.844 6.822 L 48.844 4.241 L 57.971 4.241 L 57.971 6.915 L 52.163 14.033 L 52.044 13.164 L 57.971 13.164 Z M 65.024 16.246 C 64.317 16.246 63.652 16.182 63.028 16.055 C 62.405 15.923 61.858 15.708 61.389 15.41 C 60.923 15.111 60.559 14.703 60.295 14.185 C 60.036 13.671 59.907 13.03 59.907 12.262 C 59.907 11.538 60.056 10.908 60.355 10.372 C 60.653 9.836 61.11 9.421 61.724 9.127 C 62.339 8.833 63.116 8.686 64.056 8.686 C 64.578 8.686 65.085 8.741 65.577 8.851 C 66.069 8.956 66.51 9.101 66.901 9.285 C 67.291 9.474 67.603 9.674 67.836 9.885 L 67.974 11.544 C 67.667 11.36 67.298 11.215 66.868 11.11 C 66.437 11.004 65.976 10.951 65.485 10.951 C 64.73 10.951 64.179 11.061 63.832 11.281 C 63.489 11.505 63.318 11.854 63.318 12.328 C 63.318 12.622 63.402 12.885 63.568 13.118 C 63.74 13.346 63.966 13.522 64.247 13.645 C 64.532 13.768 64.828 13.829 65.136 13.829 C 65.922 13.829 66.47 13.777 66.782 13.671 C 67.098 13.561 67.256 13.346 67.256 13.026 L 67.256 8.732 C 67.256 8.025 67.03 7.516 66.578 7.204 C 66.126 6.888 65.485 6.73 64.655 6.73 C 63.979 6.73 63.298 6.849 62.613 7.086 C 61.929 7.327 61.371 7.615 60.941 7.949 L 60.941 4.906 C 61.34 4.66 61.959 4.43 62.798 4.215 C 63.636 4 64.578 3.892 65.623 3.892 C 65.992 3.892 66.398 3.923 66.841 3.984 C 67.289 4.046 67.735 4.158 68.178 4.32 C 68.626 4.482 69.036 4.717 69.41 5.025 C 69.787 5.332 70.092 5.725 70.325 6.203 C 70.553 6.678 70.667 7.268 70.667 7.975 L 70.648 13.48 C 70.648 14.143 70.424 14.679 69.976 15.087 C 69.532 15.491 68.892 15.785 68.053 15.97 C 67.214 16.154 66.205 16.246 65.024 16.246 Z M 80.005 16.246 C 79.773 16.246 79.435 16.224 78.991 16.18 C 78.543 16.132 78.082 16.029 77.608 15.871 C 77.13 15.708 76.722 15.458 76.383 15.12 L 77.075 14.033 L 77.075 20.079 L 73.71 20.079 L 73.71 6.704 C 73.71 6.199 73.857 5.769 74.151 5.413 C 74.441 5.062 74.84 4.77 75.35 4.537 C 75.854 4.309 76.441 4.138 77.108 4.024 C 77.78 3.905 78.5 3.846 79.268 3.846 C 80.436 3.846 81.461 4.043 82.343 4.439 C 83.226 4.829 83.917 5.486 84.418 6.408 C 84.918 7.33 85.168 8.59 85.168 10.188 C 85.168 11.386 84.96 12.442 84.543 13.355 C 84.13 14.268 83.542 14.98 82.778 15.489 C 82.018 15.994 81.094 16.246 80.005 16.246 Z M 78.991 13.48 C 79.606 13.48 80.113 13.375 80.512 13.164 C 80.912 12.945 81.215 12.587 81.421 12.091 C 81.628 11.59 81.731 10.916 81.731 10.069 C 81.731 9.362 81.654 8.763 81.5 8.271 C 81.347 7.78 81.081 7.4 80.703 7.132 C 80.33 6.864 79.806 6.73 79.13 6.73 C 78.392 6.73 77.865 6.803 77.549 6.948 C 77.233 7.092 77.075 7.281 77.075 7.514 L 77.075 13 C 77.369 13.171 77.692 13.294 78.043 13.368 C 78.399 13.443 78.715 13.48 78.991 13.48 Z" fill="rgb(148, 139, 129)" height="21.04024989982605px" id="nba44nvt5" transform="translate(47.342 5.234)" width="85.16819744873045px"/></g></svg>)
Two-thirds of inbound now closes on the draft Parley wrote — because the answer is grounded in our actual docs, not a hallucinated FAQ. Reps approve, send, done.
Paul M.
Operations Director, ZingZap
62%
tickets resolved on first reply
